Contact Gamblezen
Support runs 24 hours a day, every day of the year. Live chat is the fastest route for anything touching your balance, a pending withdrawal or a bonus that has not credited. Email suits longer questions and anything that needs a document attached.
How to reach us
- Live chat: the chat launcher sits in the bottom right corner of every page. Log in first so the agent can open your account.
- Email: [email protected]. Write in English and give us the address your account is registered to, so we can match the message to an account.
What to include
The more of this you give us up front, the fewer rounds it takes:
- The email address the account is registered to.
- What happened, and what you expected instead.
- The date and rough time, with your timezone.
- For a payment question: the method, the amount in £ and the transaction reference.
- For a bonus question: which offer, and the deposit it was meant to attach to.
Response times
| Channel | Typical first reply | Best for |
|---|---|---|
| Live chat | Under a minute | Deposits, withdrawals, bonuses, account access |
| Within a few hours | Verification documents, complaints, detailed queries |
Verification and account documents
Identity checks are handled by the support team. You will be asked for a valid photo ID and a proof of address, and both need to be readable in full with no corners cropped. Never send card numbers, passwords or one-time codes to anyone, including us. We will not ask for them.
Responsible gambling
If gambling has stopped being entertainment, tell support and we will apply a deposit limit, a cooling-off period or a self-exclusion on the spot. UK players also have GamCare, GAMSTOP and BeGambleAware, all of which are independent of us and free to use. You must be 18 or over to hold an account.
Send us a message
The form below reaches the same inbox as the address above.
Message received
Thanks for writing in. Support will reply to the address you gave us, usually within a few hours.